At Security Hawk USA LLC, we are dedicated to providing high-quality services and equipment tailored to your needs. To ensure transparency, please review our refund and warranty policies below.
Refund Policy
All sales and installations are final. Due to the customized nature of our work, refunds are not offered for completed projects or purchased equipment.
Why We Don’t Offer Refunds:
Each installation is custom-designed to meet specific customer needs.
Labor and materials are non-recoverable after completion.
Equipment is often custom-ordered and cannot be returned.
While refunds are not available, we stand behind our work with a comprehensive one-year warranty to protect your investment.
Warranty Policy
We are committed to delivering reliable, high-quality solutions. All services and equipment provided by Security Hawk are covered under a one-year warranty from the installation date.
What’s Covered:
Service Warranty: Installation or configuration defects caused by our team.
Equipment Warranty: Manufacturer defects on equipment supplied by us.
What’s Not Covered:
The warranty does not apply to:
Equipment or materials not supplied by Security Hawk.
Damage caused by:
Misuse, abuse, or improper handling.
External factors, such as power surges, natural disasters, or theft.
Networking issues, such as:
Changes in internet providers.
Updates or replacements of routers, devices, or computers.
Tampering or unauthorized modifications, including painting or altering devices.
Filing a Warranty Claim
If you experience an issue covered under our warranty, contact us:
Email: connect@security-hawk.com
Phone: 718-513-7311
Our team will assess the issue and, if covered, provide a solution (repair, replacement, or reconfiguration) at no additional cost.
Maintenance and Support Plans
After the one-year warranty period, we offer affordable maintenance and support plans to keep your systems running at peak performance. Contact us for details on extended support options.
Customer Responsibilities
Ensure proper care and maintenance of your installed equipment.
Contact us for professional guidance before making changes to your setup or configuration.
Commitment to Quality
Your satisfaction is our priority. While we do not offer refunds, our warranty ensures that you receive dependable, long-lasting results. For questions or concerns, don’t hesitate to reach out—we’re here to help.
Final Note
At Security Hawk USA LLC, we’re committed to providing solutions that protect what matters most. Whether it’s installation, warranty support, or extended maintenance, we’re here to ensure your systems stay secure and reliable.
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