Frequently Asked Questions

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Sorry, no. We only install equipment we supply—that’s how we keep things smooth and hassle-free.

Here’s why:

• Retailer Delays:  Most stores require full returns for refunds or exchanges—even if only part of the equipment is faulty. This can stall your project unnecessarily. 
• Tech Support Issues: Retail brands often leave you stuck with chatbots or endless email loops, offering little to no real help when things go wrong.
• Looks Good, But... Retail gear might seem like a bargain, but it’s like buying a Rolex in Chinatown—it looks the part, but it’s not built to last.

Invest Right the First Time:
We’ve replaced too many systems that didn’t even make it a year. Cheaper isn’t better, and paying twice doesn’t save money. Instead of rolling the dice, let us set you up with reliable, high-quality equipment that’s backed by our warranty and built to last.

It depends on your needs. Pricing factors include equipment, materials, labor, and project complexity. But don’t worry—our quotes are upfront and honest. 

While we don’t offer direct financing, we’ll work with you to find cost-effective solutions. Bundled services can also help you save. 

Absolutely. We’ll assess your needs and provide a no-obligation quote—because nobody likes surprises (except free Alexa Dots). 

At Security Hawk, we proudly provide professional security and technology solutions across New York City, Long Island, and nearby counties. Here’s where you’ll find us:

New York City Boroughs:

• Queens: Queens Village, Springfield Gardens, Ozone Park, Howard Beach, Whitestone, Flushing, Bayside, Long Island City, Cambria Heights, Laurelton, Rosedale, Glendale, Maspeth, Ridgewood, Forest Hills, Kew Gardens, Jamaica, Bellerose, Fresh Meadows, Little Neck, Douglaston, Astoria, Jackson Heights, and Corona.
• Brooklyn: Williamsburg, Greenpoint, Park Slope, Brooklyn Heights, Bushwick, Bedford-Stuyvesant, Canarsie, Crown Heights, East New York, Flatbush, Sunset Park, Sheepshead Bay, Coney Island, and Marine Park.
• Manhattan: Lower Manhattan, Financial District, Tribeca, Soho, Chelsea, Midtown, Upper West Side, Upper East Side, Harlem, Washington Heights, and Inwood.
• Bronx: Riverdale, Kingsbridge, Fordham, Pelham Bay, Throgs Neck, Morris Park, Tremont, Hunts Point, Mott Haven, and Soundview.
• Staten Island: St. George, Tompkinsville, Tottenville, Richmond, Annadale, Great Kills, Huguenot, and New Dorp.

Long Island Counties:

• Nassau County: Elmont, Franklin Square, Garden City, Floral Park, Hempstead, West Hempstead, New Hyde Park, Albertson, East Williston, Manhasset, Lake Success, Williston Park, Glen Cove, Valley Stream, Lynbrook, Malverne, Oceanside, Massapequa, Wantagh, East Meadow, and Levittown.
• Suffolk County: Jericho, Syosset, Plainview, Woodbury, Huntington, East Northport, Deer Park, Bay Shore, Smithtown, Commack, and Hauppauge.

Other Counties:

• Westchester County: White Plains, Yonkers, New Rochelle, Mount Vernon, Scarsdale, Tarrytown, Peekskill, Ossining, Rye, and Hastings-on-Hudson.

If your location isn’t listed, don’t worry! Reach out to us, and we’ll do our best to accommodate your needs.

Absolutely. From warehouses to multi-tenant buildings, we’ve got the experience and the tools.

Yes, we provide a one-year warranty on all installations and equipment supplied by Security Hawk.

We’re still here for you. Call us, and we’ll help find the best solution—warranty or not.

Yes, but keep in mind there’s a service fee for assessments. We’ll evaluate your system and let you know what’s possible. 

Yes, we offer flexible scheduling, including after-hours installations for businesses that need to avoid disruptions.

Of course! With your phone, tablet, or computer, you can keep an eye on things from anywhere. Just make sure you have internet. 

Absolutely. We specialize in centralized solutions, so you can check on your properties or businesses all in one place.

Yes, there are rules. Audio-enabled cameras are legal if you have consent from everyone being recorded. Need clarity? We’ll guide you. 

Most installations can be completed in a single day, depending on the scope of work. Larger projects, such as commercial systems, may take additional time. 

No internet? No problem. While internet access adds features like remote viewing, our systems are designed to record locally and operate independently when needed.

Strong, fast, reliable connections. Dead zones? Gone. Your space? Fully connected.

Absolutely. From structured wiring to rack systems, we’ll make your office’s connectivity fast, reliable, and future-ready.

Yes! Whether you’re a landlord managing several buildings or a business owner with multiple locations, we can design systems to keep everything secure and connected.

Yes! We’re all about making your tech work smarter together.

If it controls access, we install it.

• Keyless entry systems
• Biometric scanners
• RFID card access
• Intercom systems with video capabilities

Yes, we can upgrade existing access control systems or replace outdated technology with modern, efficient solutions. However, before proceeding, we need to:

• Inspect the cabling and existing system: This ensures there are no damages or compatibility issues that could affect the new installation.
• Evaluate existing equipment: If we are using equipment you already own, please note that we can only offer a warranty on the equipment we provide as part of the upgrade or replacement.

Our goal is to ensure a seamless upgrade while maintaining the reliability and performance of your system. Contact us to schedule an assessment of your current setup.

Absolutely! We provide bundled packages that combine services such as security camera installation, access control, and home automation. These packages are designed to:

• Save You Money: Bundling services reduces overall costs compared to purchasing them individually.
• Ensure Seamless Integration: All systems are fully optimized and work together for maximum efficiency and convenience.

Speak with our team to create a custom package tailored to your home or business needs. Contact us today to get started!

No more rekeying locks! With access control, you can easily manage tenant access with codes, cards, or smart locks—saving you time and money.

Yes, we can integrate home automation features into your existing system, provided it is compatible. Our team will assess your current setup to:

• Ensure compatibility with new smart devices or platforms.
• Identify any necessary upgrades to maximize functionality.

Whether you want to add smart lighting, thermostats, or security features, we’ll help you enhance your system with seamless integration. Contact us to schedule a consultation!

We love Ubiquiti, Eero, Nest, Alexa, and more. Got a favorite? Let’s talk.